As World Consumer Rights Day falls on March 15, Shanghai’s two airports – Pudong International Airport and Hongqiao International Airport – held events on the theme of “integrity management makes consumption trustworthy”.

Pudong airport organized 10 of its shops to set up inquiry desks and make 23 promotional panels to give out leaflets and accept passengers’ comments. The participating shops this time included Sunrise Duty Shop, Orient King Power Duty Free Shop and shops run by the Sunny Share group.

In 2001, all shops in Pudong airport agreed to a refund policy that allowed consumers to return products without giving any reasons within seven days of purchase. In 2016, the time limit was extended to 14 days. Also, the airport has been an official service center for consumer rights protection since last year, meaning it provides better after-sales service. In 2018, Pudong airport also held an appraisal event to let passengers choose the airport’s best shops.

Hongqiao airport also had airlines and shops participating in the event.  With six inquiry desks and six promotional panels, crews answered questions on things that concerned people the most, such as tickets, check-in, baggage requirements, passenger rights, and how to face difficult situations and where to complain about problems passengers might experience in the airport’s shops. In addition, the airlines and shops at the airport also prepared the Air Travel Consumer Guide as a gift for passengers.